Terms and Conditions applicable to a buyer of Products using Art Prism

These terms and conditions are the contract between you and Art Prism’s suppliers(“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them. Our suppliers may also impose additional terms and conditions to which your contract with them will be subject.

Art Prism is a trade name of New Age Web Solutions Private ltd., company number 10335455, whose registered office is at 99,Plains Road,Nottingham-NG3 5QT,UK.

Under 18 years? Sorry, but we only deal with people who are legally able to enter into a binding contract. Please ask someone over 18 to buy a Product on your behalf.

If you use Our Website, you do so in accordance with these terms. If you are unable to accept these terms, we suggest you to leave Our Website and stop using the Services.



means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes content Posted by you.

“Our Website”

means any website of ours, and includes all web pages controlled by us.


means upload or place on or into Our Website any Content or material of any sort by any means.


means any item offered for sale on Our Website, whether physical goods or downloads.


means a person who offers a Product for sale on Our Website.


means any service we provide through Our Website, whether free or charged.

2.Our contract

  • Art Prism is neither a buyer nor seller of Products offered for sale in any form.Art Prism is never either a principal or agent in a buying transaction.
  • Art Prism is a marketplace. We are agents of a Seller only to the extent of use of Our Website as a platform for sale of his Products and for collection and forwarding of your money.
  • We are not responsible to you further than to take your money and pass it to the Seller.
  • We welcome any comment or complaint about a Seller, which you make through Our Website. We will act upon a complaint within 3 working days in our discretion.
  • These terms and conditions regulate the business relationship between you and us. By using Our Website free of charge, you agree to be bound by them.
  • The products listed on our website are for illustrative purposes only. The actual colours of the products may vary than as shown on the computer as we cannot guarantee that computer’s display colours will be as accurate as the actual product colours.
  • We provide a market place for the supply of products. We are not responsible for:
  • your locating and ordering an product;
  • your choice of a product;
  • We may change this agreement in any way at any time. The version applicable to your contract is the version which was posted on our Website at the time that the contract was made.

3.Your account and personal information

  • When you visit our Website, you accept responsibility for any action done by any person in your name or under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
  • You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.
  • You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.

4.The buying procedure

  • Art Prism is not responsible for the fulfilment of your contract to buy a Product.
  • All products on our website as subject to availability. In case you have ordered a product and it’s not available then we will inform you by email as soon as possible and will not process your order.
  • Prices listed on Our Website by Sellers are inclusive of any applicable sales tax when artworks are bought locally. You may have to pay additional taxes if the artwork you purchase is shipped across country borders.
  • Products may be offered for sale subject to any discount or promotion arranged between Art Prism and the Seller.
  • We reserve the right to cancel any order if we discover that the ordered item is incorrectly priced/discontinued/out of stock or unavailable at the price listed on our website. In such a situation we will inform you about the cancellation and you will not be charged for the order.
  • All Products will be subject to a delivery charge which will be shown at the pay point. The delivery charge will be fixed by the Seller for each Product offered for sale. It may be changed at the discretion of the Seller. Once you have bought an item, the delivery charge offered to you cannot be changed.
  • Our ordering process will allow you to check and amend your order if needed. Please take time to read and check before confirming your order.
  • Once you have placed an order, we will email you confirming that we have received your order. However the contract between you and us will only be formed at the time when seller has shipped the product.
  • You are required to pay in the currency in which the Product is listed for sale on Our Website.
  • For security purposes (yours and ours) we will not permit more than a maximum number of transactions with you in a given period of time.
  • To make future use of Our Website easier and faster for you, we will retain the personal and delivery information you give to us. We will not retain information relating to your payment or credit card. This financial information never comes into our control. The information is given into a page which is in reality a page of our payment service provider. For detailed about disclosure of personal information please see our privacy notice.

5.Security of your credit or debit card

  • We take care to make Our Website safe for you to use.
  • Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment

6.The Art Prism Guarantee

  • To give you the utmost confidence in the Art Prism buying experience, we make the following guarantee:
  • If the Seller fails to supply a Product to you for which you have paid, or supplies a Product which is substantially different from what you ordered or damaged, we ourselves will refund the cost to you.
  • This guarantee is subject to the following conditions:

-You must first follow the returns and refunds procedure set out on Our Website:

-We will make the full refund payment to you between 7 working days from the date we accept your claim.

-You must not have requested a charge back from your credit card company.

-The guarantee set out in this paragraph is non contractual. We shall operate it at our entire discretion.

7.Consumer protection: cancellation and refunds

  • This and the following paragraph are not contractually part of this agreement. This is a statement of your rights as a consumer under the Consumer Contract (Information Cancellation and Additional Charges) Regulations 2013 ("the Regulations") and of the procedures with which all our Sellers have been asked to comply. If you have any problem with the Product you have purchased from Our Website please contact us at support@artprism.com
  • Products you buy here are delivered within 14 days from the day you place an order to purchase a Product.
  • The following rules apply to cancellation of your order:

-If you have ordered a Product, but not received it, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.

-If you have ordered a Product, and received it, you may cancel your order at any time within 14 days of the date your received it. You must tell us that you wish to cancel by emailing returns@artprism.com. You must also send the Product safely in resalable condition back to the seller within that same 14 day period. 

  • Art Prism will return your money subject to the following conditions:

-The Seller receives the Product in a condition in which he can re-sell it at full price.

-You comply with the Seller’s procedure for returns and refunds. We cannot return your money unless seller knows who sent back the product.

-You are responsible for the cost of returning the Product. We or your Seller have no obligation to refund your cost of re-packing and returning the Product.

-In any of the above circumstances if you are entitled to a refund, we will refund you on the credit card or debit card used by you to pay. You will receive a full refund of the price you paid for the Products.

8.Liability for subsequent defects

  • The following rules apply to the return of the Product you claim to be faulty or defective in any way:

-The Product must be returned to the Seller as soon as any defect is discovered but not later than 14 days from receipt by you.

-The Seller does not have to accept returns unless there was a defect in the Product at the time of purchase, or we have agreed in correspondence that you may return it.

-Before you return the Product to the Seller, please carefully read Packing and Shipping the product guidelines and check that you have packaged it correctly / complied with any provisions relating to the safe delivery of the product.

  • Art Prism will return your money subject to the following conditions:

-You comply with the our procedure for returns and refunds.

-We cannot return your money unless seller knows who sent back the Product.

-If we/ seller agrees that the Product is faulty, then we will:

-Repair or replace the Product, or

-Refund the full cost you have paid including the cost of returning the Product.

9.How we handle your Content

  • Our privacy policy is strong and precise. It complies fully with current UK law.
  • If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control over who sees it or what anyone does with it.
  • Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid posting unnecessary confidential information.
  • We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.
  • We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.
  • You agree to waive of your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the Copyright, Designs and Patents Act 1988 s80.
  • You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.
  • Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
  • You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any content having been posted by you.
  • You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
  • Please notify us of any security breach or unauthorised use of your account.

10. Restrictions on what you may Post to Our Website

  • We invite you to Post Content to Our Website in several ways and for different purposes. We have to regulate your use of Our Website to protect our business and our staff, to protect other users of Our Website and to comply with the law. These provisions apply to all users of Our Website.
  • We do protect our business vigorously. If we believe content posted breaches the law, we shall co-operate fully with the law enforcement authorities in whatever ways we can.
  • You agree that you will not use or allow anyone else to use Our Website to Post Content or undertake any activity which is or may:

-be unlawful, or tend to incite another person to commit a crime;

-consist in commercial audio, video or music files;

-be obscene, offensive, threatening, violent, malicious or defamatory;

-be sexually explicit or pornographic;

-be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

-use a Posting to solicit responses unconnected with the purpose of Our Website or the terms proposed by this agreement;

-request or collect passwords or other personal information from another user without his permission, nor Post any unnecessary personal information about yourself;

-be used to sell any goods or services or for any other commercial use not intended by us, for yourself or for any other person. Examples are: sending private messages with a commercial purpose, or collecting information with the intention of passing it to a third party for his commercial use;

-include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;

-facilitate the provision of unauthorised copies of another person's copyright work;

-link to any of the material specified in this paragraph;

-use distribution lists that include people who have not given specific permission to be included in such distribution process;

-send age-inappropriate communications or Content to anyone under the age of 18.

11. Your posting: restricted content

  • In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.
  • In addition to the restrictions set out above, a Posting must not contain:
  • hyperlinks, other than those specifically authorised by us;
  • Keywords or words repeated, which are irrelevant to the Content Posted.
  • the name, logo or trademark of any organisation other than yours.
  • inaccurate, false, or misleading information;

12. Removal of offensive Content

  • For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
  • We are under no obligation to monitor or record the activity of any user of Our Website for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
  • If you are offended by any Content, the following procedure applies:

-your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.

-we shall remove the offending Content as soon as we are reasonably able;

-after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

-we may re-instate the Content about which you have complained or we may not.

  • In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
  • You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

13. Security of Our Website

  • If you violate Our Website we shall take legal action against you.
  • You now agree that you will not, and will not allow any other person to:

-modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

-link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;

-download any part of Our Website, without our express written consent;

-collect or use any product listings, descriptions, or prices;

-collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;

-aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;

-share with a third party any login credentials to Our Website;

14. Copyright and other intellectual property rights

  • All Content on Our Website, for example page text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of either us or our affiliates or suppliers of Products for sale. It is all protected by international copyright laws.
  • You may not copy, or in any way exploit any of the Content, except as is expressly permitted in this agreement or with our written consent. For the sake of good order you should note that copyright exists in compilations and graphic images, shapes and styles, as well as in raw text.

15. Interruption to Art Prism Service

  • We give no warranty of following:

-Any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose

-compliance with any law

-Compatibility of our website with your equipment software or telecommunications connection

-Non infringement of any right

-The truth/reliability of any information displayed on our website

-The adequacy or suitability of the goods for your purpose.

  • We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of Art Prism Service for repairs, maintenance or other reason. We may do so without telling you first.
  • You acknowledge that our Service may also be interrupted for reasons beyond our control.
  • You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to our Service.

16. Our disclaimers

  • Our Website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
  • We are not liable in any circumstances for special, indirect, consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website.
  • We and the Seller can take any action that may reasonably be required from time to time, to protect his interests and ours in connection with a breach or possible breach of the Regulations.

17. Indemnity

You agree to indemnify us against any loss, damage or liability, suffered by us at any time and arising out of:

-any act, neglect or default of yours in connection with this agreement or your use of the Services;

-your breach of this agreement;

-your failure to comply with any law;

-a contractual claim arising from your use of the Services and purchase of a Product.

18.Dispute resolution

  • In this paragraph the term “ADR Provider” means an approved body under the Alternative Dispute Resolution for Consumer Dispute Regulations 2015.
  • The following terms apply in the event of a dispute between the parties:

-If you are not happy with our services or have any complaint then you must tell us by email message to support@artprism.com

-If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

-We can propose an ADR Provider or will listen to your proposal. If you are in any way concerned, you should read the regulations at: http://ec.europa.eu/consumers/odr/.

19.Miscellaneous matters

  • If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
  • For the purposes of the Data Protection Act 1998 you consent to the processing of your personal data (in manual, electronic or any other form) relevant to this agreement, by us and any agent or third party nominated by us and bound by a duty of confidentiality. Processing includes but is not limited to obtaining, recording, using and holding data and includes the transfer of data to any country in any part of the World.
  • If you are in breach of any term of this agreement, we may:

-Publish all text and content relating to the claimed breach, including your name and email address and all correspondence between us and our respective advisers; and you now irrevocably give your consent to such publication.

-terminate your account and refuse access to Our Website;

-remove or edit Content, or cancel any order at our discretion;

-issue a claim in any court.

  • Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
  • No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
  • When you visit Our Website or send messages to us by email, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on Our Website. You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.
  • Any communication to be served on either of us by the other shall be delivered by hand or sent by first class post or recorded delivery or by fax or by e-mail.

It shall be deemed to have been delivered:

if delivered by hand: on the day of delivery;

if sent by post to the correct address: within 72 hours of posting;

If sent by fax to the correct number: within 24 hours;

This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise, except that any provision in this agreement which excludes or restricts the liability of our directors, officers, employees, subcontractors, agents and affiliated companies, may be enforced under that Act.

We shall not be liable for any failure or delay in our performance of this agreement which is caused by circumstances beyond our reasonable control.

In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in England and Wales.